Privacy Policy suke2cuci — Protection of Your Personal Data

This Privacy Policy is published by suke2cuci ("We", "Platform") and applies to all users who access or use the suke2cuci website, mobile app, and all services we provide to players in Malaysia.

We understand that your personal data is a trust you place in us. As such, we ensure every aspect of data processing is carried out responsibly, transparently, and in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

This policy explains:

• The types of personal data we collect from you.
• The purpose of collecting and using such data.
• How we protect your data from unauthorised access.
• Your rights regarding the personal data we hold.
• How to reach us if you have any questions or complaints.

This policy may be updated from time to time. Any changes will be published on this page with a clear effective date. We encourage you to review this page periodically.

Suke2cuci collects your personal data through several means — directly when you register and use the platform, and automatically through industry-standard tracking technologies.

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as health information, religious beliefs, or political views unless required by law.

Suke2cuci uses your personal data solely for legitimate and transparent purposes. Below is a full description of how that data is used:

• Account management — process registration, KYC identity verification and maintenance of your account to keep it secure and functioning properly.
• Financial transaction processing — verify and process deposits and withdrawals of funds securely to your bank account or e-wallet.
• Wagering service provision — conduct wagering activities, settle wagering results and manage the credit balance in your account.
• Customer support — handle enquiries, complaints and assistance requests you submit to our support team.
• Security and fraud prevention — detect and prevent fraudulent activity, money laundering and platform misuse.
• Legal compliance — fulfill reporting and compliance obligations stipulated by relevant Malaysian laws.
• Platform improvements — analyze usage patterns to improve user experience, platform performance and content relevance.
• Service communications — send important notifications related to your account, terms updates, security alerts and promotional information (with your consent).

We will not use your data for any purposes not stated here without first obtaining your consent or without a valid legal basis.

Suke2cuci does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, there are specific situations where we may need to share your data:

• Payment service providers — payment processing companies such as FPX, DuitNow and e-wallet providers require transaction information to process your deposits and withdrawals securely.
• Technical service providers — third parties who help us operate the platform, including cloud service providers and analytics tools, subject to strict confidentiality agreements.
• Regulatory bodies and law enforcement agencies — we are required to disclose certain information when receiving lawful orders from Malaysian authorities.
• Fraud prevention — in cases of suspected fraud, we may share necessary information with relevant authorities.

Protecting your personal data is our top priority. suke2cuci implements a range of technical and organisational security measures to keep your data protected at all times.

The security measures we implement include:

• End-to-end encryption — all data transmitted between your device and suke2cuci servers is encrypted using 256-bit TLS/SSL protocol.
• Multi-layered access control — only authorized staff with legitimate job requirements may access player personal data.
• Two-factor authentication (2FA) — available for all player accounts to add an extra layer of protection against unauthorized access.
• Regular security audits — our platform undergoes regular penetration testing and vulnerability assessment by independent security experts.
• 24/7 Monitoring — our automated monitoring systems detect and provide immediate alerts when suspicious activity is present.
• Secure data backups — data is backed up regularly to secure and separate locations to ensure service continuity.

While we implement all reasonable measures, no system can be guaranteed 100% safe from any cyber threats. We encourage you to use a strong and unique password and enable two-factor authentication for additional protection.

Suke2cuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies — required for core platform functions such as login authentication, session management and security. These cookies cannot be disabled.
• Preference cookies — store your preference settings such as language, time zone and display options for ease of use.
• Analytics cookies — helps us understand how players use our platform so we can make targeted improvements.
• Performance cookies — collect data on page response times and technical errors to help us improve platform stability.

You can manage cookie usage through your web browser settings. Please note that disabling certain cookies may affect the functionality of the suke2cuci platform.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data that we hold:

• Right to access — you have the right to request a copy of the personal data we hold about you.
• Right to correction — you may request correction of any inaccurate or incomplete data.
• Right to erasure — in certain circumstances, you may request deletion of your personal data. However, we may need to retain certain data to fulfill legal obligations.
• Right to restrict processing — you may request us to restrict how we use your data in certain situations.
• Right to withdraw consent — you may withdraw consent previously given for certain data processing at any time.
• Right to object — you may object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, contact the suke2cuci support team via live chat on the platform or by email at [email protected]. We will process your request within 14 working days.

Suke2cuci only retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable law.

In general, data retention periods are as follows:

• Active account data — retained while your account remains active on the suke2cuci platform.
• Financial transaction records — retained for a minimum of 7 years from the transaction date in accordance with Malaysian financial legal requirements.
• KYC Documents — retained while the account is active and for at least 5 years after the account is closed.
• Support communication logs — retained for 2 years for dispute resolution and service improvement purposes.
• Technical log data — retained for 90 days for security and system debugging purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with industry best practices.

In the course of operating our platform, some of your personal data may be transferred to or processed on servers located outside Malaysia. This occurs when we use services from carefully vetted international technology providers.

Every international data transfer by suke2cuci is safeguarded through:

• Data processing agreements that comply with internationally recognised data protection standards.
• Thorough assessment of data protection standards in the destination country before any transfer is made.
• Standard contractual clauses ensuring your data receives protection equivalent to Malaysia's standards.
• Additional appropriate safeguards based on risk assessments specific to each transfer.

We ensure that all international data transfers comply with Malaysia's PDPA requirements and any other applicable laws.

If you have any questions, concerns, or complaints about how suke2cuci handles your personal data, we encourage you to contact us directly.

How to contact the suke2cuci Privacy Officer:

• Live Chat — use the live chat function on the platform for immediate 24/7 assistance.
• Email — send your privacy enquiries to [email protected] with the subject "Privacy Enquiry".

We are committed to responding to all privacy-related enquiries within 3 working days. For more complex requests such as data access or deletion, we will provide a full response within 14 working days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or the relevant regulatory authority in your country.